Nationwide I.T. Support and Services for your business.

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Our national team of more than 130 seasoned professionals are here to assist our clients with all their IT requirements. We pride ourselves on our ability to implement creative, innovative and cost-effective technology solutions for our customers and partners alike.

Redline has the flexibility and range of expertise to provide the solutions most appropriate for your business. Whether it be scalable low maintenance cloud solutions such as Office 365 & Azure, to on-premises support– we can tailor a solution which fits your specific needs.

TIER 1 SERVICES

X

Project Management

Scoping and planning services

Implementation management

Cost controls

Scheduled outages for minimal disruption

Change control management

Desktop, Laptop, Server Setup

First time use setup

Backup and recovery service setup, testing, and management

Physical hardware cleaning

Patch installation

Software installation

Security software protection check and refresh

Malware infection remediation

Licensing health check-up

Hardware health check-up

Investigate and/or resolve hardware issues

Investigate and/or resolve software issues

File recovery

Online backup service

Audio Visual Design & Installation

Control and Integration

Visual Presentation (Monitors, Projectors, Screens)

Audio and Video Conferencing

X

New Zealand and Australia

As a PB Tech wholesale partner, Redline can source any IT hardware that your business may need.

X

Professional I.T. Support

Qualified technical advice

Prioritised response times

Agreed service levels

MSP services

Management

Monitoring systems

Alerting of significant events

Scheduled preventative maintenance

Automated resolutions

All-inclusive pricing

X

Network Design

Customised solutions to meet your business requirements

Qualified and careful installers

Best of breed solutions

Cost effective, secure and easy to use systems

Installation & Management

Wireless network performance and tuning

Setup of network connected devices

WiFi survey, analysis and troubleshooting

Emergency Response

Third-party vendor management and emergency response

Custom security configurations and auditing

Project Management

Scoping and planning services

Implementation management

Cost controls

Scheduled outages for minimal disruption

Change control management

Desktop, Laptop, Server Setup

First time use setup

Backup and recovery service setup, testing, and management

Physical hardware cleaning

Patch installation

Software installation

Security software protection check and refresh

Malware infection remediation

Licensing health check-up

Hardware health check-up

Investigate and/or resolve hardware issues

Investigate and/or resolve software issues

File recovery

Online backup service

Audio Visual Design & Installation

Control and Integration

Visual Presentation (Monitors, Projectors, Screens)

Audio and Video Conferencing

New Zealand and Australia

As a PB Tech wholesale partner, Redline can source any IT hardware that your business may need.

Professional I.T. Support

Qualified technical advice

Prioritised response times

Agreed service levels

MSP services

Management

Monitoring systems

Alerting of significant events

Scheduled preventative maintenance

Automated resolutions

All-inclusive pricing

Network Design

Customised solutions to meet your business requirements

Qualified and careful installers

Best of breed solutions

Cost effective, secure and easy to use systems

Installation & Management

Wireless network performance and tuning

Setup of network connected devices

WiFi survey, analysis and troubleshooting

Emergency Response

Third-party vendor management and emergency response

Custom security configurations and auditing

TIER 2 SERVICES

X

Cloud Computing

IaaS

PaaS



SaaS

SaaS

Microsoft Office 365

Dropbox

Microsoft Azure

Amazon Web Services

Google Cloud

Slack

IBM Cloud

Oracle Cloud Infrastructure

Web, Cloud, Internet, Cabling etc

Backup services design and implementation

Email service setup

Email migration service

Cloud services migration

Domain name registration or renewal

DNS service management or setup

X

Server Infrastructure

Management and support of existing servers

Convert physical infrastructure to virtual infrastructure

Server sizing, procurement, installation and configuration

Hyper-V architecture, installation and management

vSphere ESXi architecture, installation and management

Veeam virtual machine backups and migrations

Mission Critical Services

24×7 server monitoring and onsite response

Customised disaster preparedness, data-backup and data-recovery

Server access security review and best practices

Server Performance Tuning

Resource monitoring such as memory, storage and other performance drivers

Server optimisation, log file management, database maintenance etc

Updates and security patches administered

Event log review and alerting

X

I.T. Security Implementations

Industry leading Antivirus solutions

Corporate firewalling at consumer pricing

Security cameras

Cloud managed systems

User controls

Network Security

Firewall lockdown, configuration and auditing

VPN setup and monitoring

Windows Active Directory design and management

Implement network authentication technologies – AD, RADIUS and LDAP

CCTV

Design and implementation of CCTV solutions

Full installation services

Project Implementation Management

X

Structural Cabling

Design and implementation

Structured data cabling

Fibre optic cabling

MATV cabling and solutions

AV cabling

SIP & VOIP solutions

Fully Certified Hardware

Cloud Computing

IaaS

PaaS



SaaS

SaaS

Microsoft Office 365

Dropbox

Microsoft Azure

Amazon Web Services

Google Cloud

Slack

IBM Cloud

Oracle Cloud Infrastructure

Web, Cloud, Internet, Cabling etc

Backup services design and implementation

Email service setup

Email migration service

Cloud services migration

Domain name registration or renewal

DNS service management or setup

Server Infrastructure

Management and support of existing servers

Convert physical infrastructure to virtual infrastructure

Server sizing, procurement, installation and configuration

Hyper-V architecture, installation and management

vSphere ESXi architecture, installation and management

Veeam virtual machine backups and migrations

Mission Critical Services

24×7 server monitoring and onsite response

Customised disaster preparedness, data-backup and data-recovery

Server access security review and best practices

Server Performance Tuning

Resource monitoring such as memory, storage and other performance drivers

Server optimisation, log file management, database maintenance etc

Updates and security patches administered

Event log review and alerting

I.T. Security Implementations

Industry leading Antivirus solutions

Corporate firewalling at consumer pricing

Security cameras

Cloud managed systems

User controls

Network Security

Firewall lockdown, configuration and auditing

VPN setup and monitoring

Windows Active Directory design and management

Implement network authentication technologies – AD, RADIUS and LDAP

CCTV

Design and implementation of CCTV solutions

Full installation services

Project Implementation Management

Structural Cabling

Design and implementation

Structured data cabling

Fibre optic cabling

MATV cabling and solutions

AV cabling

SIP & VOIP solutions

Fully Certified Hardware

Partner

Redline is proud to be PB Tech's nationwide IT Support and Services partner. We’ve had this relationship for 6 years now and its gone from strength to strength allowing us to work closely with PB Tech and their business customers all over NZ and Australia.

Find out more about the services we offer in conjunction with
PB Tech's Commercial, Government, and Education teams.

Find out More

Your PARTNER
IN TECHNOLOGY

Redline takes partnership with our customers seriously, our approach is to act as your internal IT department for any work we undertake – excellence in planning and communication is our core strategy.

Redline customers enjoy the best of both worlds with direct access to PB Tech equipment at corporate rates coupled with management of planning and implementation services to ensure smooth executions of our clients IT requirements each and every time.

IT is my day job

Outsource Now

IT is not my day job!

Get This Off My Plate
Redline Technology Service Locations

OUR NATIONAL REACH

Ashburton
Hokitika
Rangiora
Auckland
Invercargill
Rotorua
Blenheim
Masterton
Taupo
Christchurch
Matamata
Tauranga
Dunedin
Napier
Te Awamutu
Gisborne
Nelson
Timaru
Greymouth
New Plymouth
Wairoa
Hamilton
Palmerston North
Wellington
Hastings
Paraparaumu
Whangarei

WHO WE ARE

When we decided to start Redline, we didn’t want to assume anything. Mostly, we didn’t want to start by thinking we knew it all and therefore we knew what our potential clients wanted. So we asked our first few clients a very simple question:

What do you really want in an IT provider?

The answers were surprising simple. To a company, they were some variation of the following:

  • If its broken, fix it quickly
  • If it’s a bigger problem, give me regular updates as to progress
  • I don’t want to have to deal with an online “ticketing system”… I want to be more than a “number”
  • I want to know the person I'm dealing with and be able to understand their accent and I want them to know my name
  • I want it cheaper

So in real world terms, what does this mean? It means we’ve developed all our systems, processes and fulfilment ideas around answering those 5 key answers. It means, if you’re a 5 – 25 user business, then Redline Technology Group will manage your IT so you never have to worry about it again. IT may not be your bread-and-butter, but it’s ours, and we’re awesome at it.

Our team has decades of experience working with small to medium sized businesses who know the importance of technology, and our clients expectations of “just wanting it to work.”

We will proactively manage your networks and IT systems so you can focus on your core business and keep it growing.

who we work with

DHL New Zealand
Pacific Radiology Australia
PBT Transport
My Food Bag
Good Group
Woolworths Group
FedEx
Jucy Snooze Queenstown Hotel
Number One Shoe Warehouse
Mercury Radiology
Motat
NZ Financial Services Group
Ray White Real Estate
Tank
Open Country Dairy
Ministry of Internal Affairs
Countdown
Broad spectrum
Ministry of Health
YMCA
CardLink Systems
Office of the Maori Trust
FreshMax New Zealand
Double Glaze
Healthscope
Sharp Corporation
Te Tumu Paeroa
ETCO
Hafele
HWR Group
Hancocks
Pullman Hotel
DHL Australia
Intercity
Auldhouse
FreshMax Australia
Harmony

IT is my day job

What Can I Outsource Now

IT is not my day job!

Get This Off My Plate

what our customers say

" We have been very impressed with the calibre of support technician provided by Redline Technology Group over the last 2 months, both techs were attentive, knowledgeable, and had great work ethic. They’re friendly too - I would frequently get numerous comments about how good the new techs were from our users. "

Clayton Breeds
IT Support Manager

" I was really impressed with how responsive Aaron and Redline were to our needs during the contracting process. They clearly understood our requirements –which went beyond the technical and into cultural. Authentic relationships are very important to us and our kaimahi, and we could tell from the first interaction that Redline would be a great fit. "

Ruth russell
Chief Information Officer

" Redline Technology Group have worked with us since 2017 providing country-wide second level technical support at all DHL New Zealand sites. Redline has always provided us with efficient and professional services. "

Rob Perez
IT Infrastructure & Service Delivery Manager

" Redline have been a partner with PB Technologies since 2015, providing IT Support services to our business customers. Redline offer high quality services including project management, solution design and IT Support.  Redlines' concern for quality control and customer satisfaction has made them an ideal partner for PB and I strongly recommend their services. "

RODNEY FEATHERSTONE
Head of Commercial

Redline Technology
Nationwide I.T. Support and Services
for your business.

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